Shipping, Refund, and Returns Policy

Overview

Shipping Policy

We ship using USPS Priority for $5.00.
Standard Estimated Shipping Date is:
-3 days for premade items. These are already complete items you see on the website.
-2-3 weeks for custom orders. This allows us the time to order and receive materials, and make the item.
Delivery is estimated usually within 3-5 days of shipping as per USPS policy.
If you prefer another method, please contact us at addisonsjewelry@gmail.com.

Refunds and Returns

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at: addisonsjewelry@gmail.com We will notify you of an address to return it to.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at addisonsjewelry@gmail.com for questions related to refunds and returns.